Privacy Policy

At Smiling Tusker Elephant Camp, we respect your privacy and value the trust you place in us. When you visit our website, enquire about a stay, contact us or make a booking, you may choose to share certain personal information with us. This Privacy Policy explains what information we may collect, why we collect it and how we use and protect it.

Information We Collect

Your name
Email address
Phone number
Address or location details provided by you
Travel or stay-related information
Booking and enquiry details
Any other information you choose to share with us through forms, email or other communication

We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage data.

This information helps us understand how our website is being used and improve your online experience.

How We Use Your Information

Respond to your enquiries and requests
Help arrange or manage your stay and experiences
Communicate with you about bookings, enquiries or services
Provide information you have requested
Improve our website, services and guest experience
Maintain website security and prevent misuse
Meet our legal and regulatory obligations

We only seek to collect information that is reasonably needed for these purposes.

Information Security

We take reasonable steps to protect the personal information shared with us from unauthorised access, misuse, loss or disclosure.

Access to personal information is limited to people who need it to provide services, respond to enquiries or carry out relevant business functions.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Sharing Your Information

We may share relevant information with trusted service providers or business partners where it is necessary to provide a service to you, process a booking, operate our website or fulfil your request.

We may also disclose information where required by law, legal proceedings or a lawful request from a government or regulatory authority.

Where third-party websites, booking platforms, payment services or other external services are used, their own privacy policies may apply. We encourage you to review their policies before providing information directly to them.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic and provide a better browsing experience.

Cookies are small files stored on your device when you visit a website. You can usually control or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

If analytics or other third-party tools are used on our website, the information collected through those tools will be handled according to their respective privacy policies.

Third-Party Websites

Our website may contain links to other websites, including booking platforms, travel services or external resources.

Once you leave the Smiling Tusker Elephant Camp website, this Privacy Policy no longer applies to information collected by those external websites. Their privacy practices are governed by their own policies, and we recommend reviewing them before sharing personal information.

Your Information & Your Choices

You may contact us if you would like to know more about the personal information we hold about you, request a correction to inaccurate information, or raise a concern about how your information has been handled.

Where applicable, you may also ask us to stop using your information for certain communications.

We will consider and respond to such requests in accordance with applicable law.

Children's Privacy

Our website is intended for general visitors and guests. We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.

Any updated version will be published on this page with the revised date where appropriate.

If you have any questions about this Privacy Policy or how your information is handled, please get in touch with Smiling Tusker Elephant Camp using the contact details provided on our website.